Vermont 2-1-1

This is an online and by phone resource.

Visit Vermont 2-1-1 or dial 2-1-1 on your phone.


At Vermont 2-1-1, we can provide clients with much more than a phone number or the service hours of an agency.  Our I&R Specialists follow an information and referral process that includes:

  • Establishing rapport

  • Gathering information through active listening

  • Determining the caller’s previous efforts

  • Problem solving in partnership with the caller

  • Matching resources with needs

  • Identifying potential barriers

  • Making appropriate referrals to services

  • Offering follow-up if appropriate

Visit Vermont 2-1-1

Format: Warmlines; Vermont Resource Directory
Downloadable: No

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