Vermont 2-1-1

Description

At Vermont 2-1-1, we can provide clients with much more than a phone number or the service hours of an agency.  Our I&R Specialists follow an information and referral process that includes:

• Establishing rapport

• Gathering information through active listening

• Determining the caller’s previous efforts

• Problem solving in partnership with the caller

• Matching resources with needs

• Identifying potential barriers

• Making appropriate referrals to services

• Offering follow-up if appropriate

Visit Vermont 2-1-1

Format: Warmlines; Vermont Resource Directory
Downloadable: No

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