Vermont 2-1-1
This is an online and by phone resource.
Visit Vermont 2-1-1 or dial 2-1-1 on your phone.
Description
At Vermont 2-1-1, we can provide clients with much more than a phone number or the service hours of an agency. Our I&R Specialists follow an information and referral process that includes:
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Establishing rapport
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Gathering information through active listening
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Determining the caller’s previous efforts
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Problem solving in partnership with the caller
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Matching resources with needs
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Identifying potential barriers
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Making appropriate referrals to services
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Offering follow-up if appropriate
Format: Warmlines; Vermont Resource Directory
Downloadable: No